Terms of Service

§1Who you're agreeing with

Kyzen Mobile ("Kyzen," "we," "us") is a wellness tracking app distributed on the Apple App Store and on the web at kyzenos.com. These Terms form a binding contract between you and Kyzen. If you don't agree to any part, don't install or keep using the app.

§2Eligibility

You must be at least 13 years old (16 in the European Economic Area, United Kingdom, and Switzerland) to use Kyzen. If you're under 18, you confirm a parent or guardian has reviewed these Terms with you. Kyzen is not directed at children under 13 and we don't knowingly collect their data.

§3Wellness disclaimer — IMPORTANT

Kyzen is a wellness and self-tracking tool. It is not a medical device and it does not provide medical advice, diagnosis, or treatment.

Sleep summaries, calorie suggestions, workout plans, hydration targets, and any AI-generated coaching shown in Kyzen are for informational and motivational use only. Always consult a qualified healthcare professional before starting a new diet, exercise program, supplement, or sleep change — especially if you are pregnant, recovering from injury, managing a chronic condition, taking medication, or under 18. You are responsible for your own health decisions. If something Kyzen suggests doesn't feel right for your body, don't do it.

§4KY currency, cosmetics, and store purchases

KY is an in-app virtual currency you earn by hitting goals and streaks. KY has no cash value, cannot be exchanged for real money, cannot be transferred between accounts, and cannot be redeemed outside Kyzen.

All cosmetic items you unlock with KY (banners, effects, badges, emoji packs, themes) are final-sale digital goods. Once unlocked, they are non-refundable, non-exchangeable, and tied to your account. We may add, remove, retune, or rotate cosmetics at any time without notice. If your account is suspended or terminated for violating these Terms, your KY balance and unlocked cosmetics may be forfeited without compensation.

We may also adjust KY-earning rates from time to time as part of normal app tuning. Past KY balances will not be retroactively altered.

§5Subscriptions and Apple billing

Pro and Ultra subscriptions are sold through the Apple App Store and billed by Apple under your Apple ID. Subscriptions auto-renew at the end of each period unless you cancel at least 24 hours before renewal. You can manage and cancel any active subscription at any time in iPhone Settings → Apple ID → Subscriptions.

Refunds for Apple subscription charges are handled by Apple under its standard refund policy. Kyzen cannot directly issue refunds for App Store purchases — to request one, contact Apple via reportaproblem.apple.com. Cancelling a subscription stops future renewals; it does not generate a partial refund of the current period.

§6Your account and the data you create

You're responsible for keeping your account credentials safe and for everything that happens under your account. If you suspect unauthorized access, change your password and contact us.

You retain ownership of the content you upload (avatars, profile text, dream notes, workout logs, food logs, etc.). By uploading content you grant Kyzen a non-exclusive, worldwide, royalty-free license to store, transmit, and display that content as needed to run the app on your devices and any backups. We don't sell your content to advertisers and we don't license it to third parties for training generative-AI models.

§7Limitation of liability

To the maximum extent permitted by law, Kyzen and its officers, employees, and contractors are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the app — including injury, lost data, lost sleep, missed workouts, or third-party charges.

Our total liability for any claim related to Kyzen will not exceed the greater of (a) the total amount you paid us through Apple in the 12 months before the claim, or (b) USD $100. Some jurisdictions don't allow this limitation; in those places it applies to the fullest extent allowed.

§8Indemnification

You agree to defend and hold Kyzen harmless from any claim arising out of your misuse of the app, your violation of these Terms, or your infringement of any third-party right.

§9Termination

You can stop using Kyzen at any time by deleting the app (iOS) or signing out and clearing your browser's site data (web), and, if you want, requesting account deletion in Settings → Privacy.

We may suspend or terminate your access if you violate these Terms, abuse the KY economy (botting, exploiting bugs, fraudulent chargebacks), or use Kyzen in a way that creates risk for other users or the platform. We're not required to give advance notice for termination tied to fraud or safety.

§10Disputes — arbitration and class waiver

Any dispute between you and Kyzen will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Rules, in the State of Delaware, United States. You and Kyzen each waive the right to a jury trial and the right to participate in a class action.

If you live somewhere this clause is unenforceable, the dispute will be heard in the federal or state courts of Delaware, and you and Kyzen consent to that jurisdiction.

EU residents retain any non-waivable consumer-protection rights under their local law; this clause does not strip those.

§11Apple App Store terms

These Terms are between you and Kyzen, not Apple. Apple is not responsible for Kyzen or its content. To the extent these Terms grant rights or remedies, Apple is a third-party beneficiary and may enforce them. App Store usage rules in Apple's standard license terms also apply to your installation of Kyzen.

§12Changes to these Terms

We may update these Terms occasionally. If we make a material change (price, new clause, jurisdiction shift), we'll prompt you to re-accept inside the app. Continuing to use Kyzen after a material change means you accept the new Terms.

§13Communications and email opt-in

By opting in to the weekly email digest, you agree to receive occasional product updates and announcements about Kyzen and future Jackson & Co products. You may unsubscribe at any time using the link at the bottom of any email or by turning the toggle off in Settings → Notifications → Weekly recap email.

§14Contact

Questions about these Terms? Email support@kyzenos.com.